Channels: Social

Intimate
interactions, in
your customers’
social feeds

Provide effortless support on everyday channels

Your customers are social beings. They increasingly want to engage with brands while they interact on social platforms like Facebook, Twitter, Instagram and others, but companies often struggle to understand how to best respond to customers on social media. For you customers, it comes down to respecting their time.

With our AI, you can turn social media into a customer service powerhouse. Take advantage of this universal habit to delight customers with convenient and immediate resolutions to their customer support issues. Respond in real-time – in the exact moment your customer needs you – to over 50% of queries on the social channels they are already using. Your customers will love the low-effort resolutions they get to their most pressing needs, almost as much as how many likes they got on their status update.

No channel left behind

Offer customer support on social media, resolving issues in between your customer’s chats with friends and family on Facebook Messenger, Twitter, Instagram and other popular platforms.

Be where your customers are – when they need you the most – and watch your CSAT soar. Support has never been less disruptive to a person’s life, conveniently available in their daily habits.

Deflect customer service tickets from your social media teams

Connect Netomi’s powerful AI to social care platforms like sprinklr to boost agent productivity within their existing workflows. Immediately resolve everyday tickets with AI and route more complex customer issues to your social care team. CSAT is never compromised; your customers’ satisfaction and happiness dictates the handling of every query.