Web Chatbot for Customer Service.
Reduce Resolution Time and Increase Customer Satisfaction.
By automating everyday tickets, you’ll only bring in a human agent when necessary. This human and AI-powered chatbot support combination enables you to exceed customers’ expectations for immediate chat responses – no matter the issue. Help customers checkout faster with confidence while you prevent returns, anticipate churn and provide hyper-relevant information at the exact moment of need.
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Deflect Customer Service Tickets From Your Social Media Teams.
Connect Netomi’s powerful AI to social care platforms like Sprinklr to boost agent productivity and response times within their existing workflows. Immediately resolve everyday tickets and answer questions with AI and route more complex customer issues to a real human on your support team and contact center. CSAT is never compromised; your customers’ satisfaction and happiness dictate the handling of every query.
Turn Texting Into a Two-way Conversation.
Move beyond automated, one-way text blasts and enable your customer to respond with questions. Our flexible API solution lets you connect to business systems, empowering our SMS support chatbots to resolve, not simply respond, customer queries.
AI can be a critical part of creating an omnichannel experience. Learn how here.
Know What Your Customers Are Saying. Every Time.
Our customer service bot for voice leverages our proprietary intent classification. Our AI accurately understand what your customers need, no matter how they say it. Give suggestions to proactively help your customers discover additional information. The result is a beautifully-crafted voice assistant customer service experience.