Deliver exceptional live chatbot support on your website
Don’t keep your customers waiting – even for a second – when they reach out for help on your website. With our native integration into Zendesk Chat, Salesforce Chat, LivePerson and other leading Web chat platforms, you can fully automate the repetitive queries using AI, as well as serve up hyper-relevant articles from your knowledge base.
Reduce resolution time and increase customer satisfaction
By automating everyday tickets, you’ll only bring in a human agent when necessary. This human and AI live chat support combination enables you to exceed customers’ expectations for immediate chat responses – no matter the issue. Help customers checkout faster with confidence while you prevent returns, anticipate churn and provide hyper-relevant information at the exact moment of need.Schedule a demo
Meet your customers where they are. With Netomi’s AI chatbot for customer service, you can turn social media posts and messages on platforms like Facebook, Twitter, Instagram, WhatsApp and many others into customer service powerhouses. Delight customers with immediate resolutions to their customer support issues when they post on your company page or connect on their favorite messaging apps.
Deflect customer service tickets from your social media teams
Connect Netomi’s powerful AI to social care platforms like Sprinklr to boost agent productivity within their existing workflows. Immediately resolve everyday tickets with AI and route more complex customer issues to your social care team. CSAT is never compromised; your customers’ satisfaction and happiness dictate the handling of every query.
Provide the ultimate convenience with text resolutions
More than half of customers would rather text a company for support than pick up the phone. Our SMS chatbots accurately understand customer intent, even if they use texting slang, short-form and even emojis. 😀👍🤞
Say hello, Google!
Platforms like Alexa, Google Assistant and other voice assistants are emerging as important customer support channels. As adoption of these platforms soar, consumers will increasingly turn to voice assistants to help troubleshoot issues, request reorders, change subscription issues or check the status of flights or packages by simply talking out loud.
Know what your customers are saying. Every time.
Our chatbot for voice leverages our proprietary intent classification models to accurately understand what your customers need, no matter how they ask. Give suggestions to proactively help your customers discover additional information. The result is a beautifully-crafted voice assistant customer service experience.