How to Scale a Customer Service Chatbot.
Your customers move fluidly between channels and expect you to do the same. Netomi gives you access to every support channel with a best-in-class customer service chatbot. Netomi’s AI chatbots scale across Web chat, social media messaging platforms, SMS, and voice. It’s never been easier to delight your customers with the effortless, convenient, and personalized support that they demand – whenever and wherever.
Web Chat.
Deliver an exceptional live customer support chatbot on your website
Don’t keep your customers waiting – even for a second – when they reach out for help on your website. With our native integration into Zendesk Chat, Salesforce Chat, LivePerson and other leading Web chat platforms, you can fully automate the repetitive customer questions using AI, as well as serve up hyper-relevant articles from your knowledge base.
Learn more about how we help you scale transformative customer service
Reduce resolution time and increase customer satisfaction
By automating everyday tickets, you’ll only bring in a human agent when necessary. This human and AI-powered chatbot support combination enables you to exceed customers’ expectations for immediate chat responses – no matter the issue. Help customers checkout faster with confidence while you prevent returns, anticipate churn and provide hyper-relevant information at the exact moment of need.
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Messaging Chatbots.
Socialize self-service
Meet your customers where they are. With Netomi’s AI chatbot for customer service, you can turn social media customer requests on platforms like Facebook, Twitter, Instagram, WhatsApp and many others into customer service powerhouses. Delight customers 24/7 with real time resolutions to their customer support issues when they post on your company page or connect on their favorite messaging apps.
Deflect customer service tickets from your social media teams
Connect Netomi’s powerful AI to social care platforms like Sprinklr to boost agent productivity and response times within their existing workflows. Immediately resolve everyday tickets and answer questions with AI and route more complex customer issues to a real human on your support team. CSAT is never compromised; your customers’ satisfaction and happiness dictate the handling of every query.
Higher CSAT, more capacity, AND cost savings? Find the ROI on investing in AI.
SMS Chatbots.
Provide the ultimate convenience with text resolutions
More than half of customers would rather text a company for support than pick up the phone. Our SMS chatbots accurately understand customer intent, even if they use texting slang, short-form and even emojis. 😀👍🤞
Turn texting into a two-way conversation
Move beyond automated, one-way text blasts and enable your customer to respond with questions. Our flexible API solution lets you connect to business systems, empowering our SMS support chatbots to resolve, not simply respond, customer queries.
Voice Chatbots.
Say hello, Google!
Platforms like Alexa, Google Assistant and other voice assistants are emerging as important customer support channels. As adoption of these platforms soar, consumers will increasingly turn to artificial intelligence voice assistants to help troubleshoot issues, request reorders, change subscription issues or check the status of flights or packages by simply talking out loud.
Know what your customers are saying. Every time.
Our chatbot for voice leverages our proprietary intent classification models to accurately understand what your customers need, no matter how they ask. Give suggestions to proactively help your customers discover additional information. The result is a beautifully-crafted voice assistant customer service experience.
