Telecom customer service
that grows profits
and reduces churn

Telecom Customer Service Solutions using AI: Chat, Email, Social, Voice AI

Turn telecom customer service into a business driver

Providing positive customer experience is tied directly to customer retention. There’s more choice today and customers have less loyalty than ever. The modern customer expects effortless, immediate and convenient support. Telecom customer service solutions leveraging AI can deliver that experience.

Good customer support is now a major point of differentiation. Telecommunications companies that successfully bring AI customer service solutions into their business models will be able to increase customer satisfaction and reduce churn.

sample customer exchange using ai telecom customer service solutions

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Satisfied customers are 80% more likely than unsatisfied customers to renew their policies.
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– McKinsey + Company
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Telecommunications firms finished dead last among all classes of private companies in terms of customer satisfaction
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– 2018 American Customer Satisfaction Index

Stellar customer service powered by Artificial Intelligence

The telecom companies that adapt and combine human and machine intelligence within their customer service organization will meet customer expectations for effortless, quick and convenient resolutions. These companies will ultimately be successful at winning over their customers and maintaining long-term relationships.

Conversational AI enables you to resolve a wide range of customer needs instantly, without any human intervention. Your customers are not kept waiting by a call center, are not asked to repeat themselves, and are not left frustrated with inconsistent support or ineffective bots.

Helpdesk AI also offloads tedious agent processes. Allow human agents to focus on resolving the most complex cases or on the most important customers. This is critically important for maintaining customer service levels during high volume periods when support systems are stressed.

telecom customer service solutions powered by Netomi