Engage the Guest Experience From Dreaming to Remembering.

Our AI platform is already trained on key travel intents to deliver quick time to value and drive guest loyalty.

  • Awareness

    Destinations and routes

    Health guidelines

    FAQs

  • Consideration

    Cancellation policies

    Availability

    Personalized 
recommendations

  • Purchase

    Booking

    Upgrades

    Seat changes

    Purchase vouchers

  • Service

    Check-in

    Flight status

    Refunds

    Lost baggage

  • Loyalty

    Loyalty points

    Proactive care

    Rewards and Discounts

How Multichannel AI Addresses the Travel World’s Experiences.

Revenue Moments

Move travelers from dreaming and planning moments to booking with proactive price alerts and promotions.

Service Resolution Moments

Handle cancellations, changes, and upgrades quickly to help with agent backlog.

Brand Experience Moments

Connect dreaming, planning, booking, experiencing, and remembering moments to personalize travel with tips and recommendations.

Loyalty Moments

Encourage travel rewards for repeat visitors based on flight, stay frequency and travel patterns.

Our Customers Scale Their Travel CX with AI.

Alfredo Tan

Chief Digital and Innovation Officer

The volume of messages handled by our virtual agent increased 45-fold as a result of the pandemic. Capable of answering hundreds of the most-frequently asked questions, our chatbot deflected tens of thousands of calls from our human agents.

Best in CX Results.

  • 24 0 %

    Increase in CSAT

  • 80 0 %

    Email coverage rate

  • 87 0 %

    AI resolution rate