With a travel chatbot,
customer happiness
is ready for takeoff!
AI Powers Five-Star Reviews in the Travel Industry
Customer service is a core driver for customer satisfaction in travel and tourism. It is now directly tied to loyalty and future spend. Chatbots provide a clever way to scale an amazing user experience. Your guests now expect more: quick, convenient, and personal resolutions for issues ranging from how to travel with a dog to how to fly with a wedding dress. To compete through customer support, travel industry companies need to bring AI chatbot solutions into the workforce to resolve issues immediately, across every channel.
We’re automating resolutions to the mundane tasks that led to a significant volume of calls to our social care team and call centers. With our AI travel bot, we’ve seen an immediate impact across the key measures that are critical to our business, including an over 500% increase in engagement and deflecting over 50% of the work that used to be managed by our social care team.
– Alfred Tan Chief Digital Officer of Westjet
80% of organizations expect to compete mainly based on CX
– Gartner
How AI Can Improve Your Support KPIs
Bringing AI chatbots into your customer service workforce gives time back to your customers and agents. Get back to your customers immediately on more than 50% of incoming tickets on email, chat, social, and voice.
Empower your human travel agent teams to exclusively focus on more complex customer needs. You’ll boost CSAT, decrease resolution time, improve user experience, and boost your agent productivity.
Increase your CSAT with an AI Travel Chatbot
The Key to Four-Star Service, Five-Star Reviews and Bigger Profits in Travel
