Use A Travel Chatbot To Power Five-Star Reviews in the Travel Industry
Customer service is a core driver for CSAT in travel and tourism. User experience is now directly tied to loyalty and future spend. Companies using chatbots for customer service can provide a clever way to scale an amazing user experience. Your guests using messaging apps, mobile apps, and the web now expect more: quick, convenient, and personal resolutions for issues ranging from how to travel with a dog to how to fly with a wedding dress. To compete through customer support, travel industry companies need to bring AI chatbot solutions into the workforce to resolve issues with travel plans and travel bookings immediately, across every channel.
Learn how Netomi’s AI provides immediate resolutions to hundreds of traveler questions for WestJet in this case study.
How AI Can Improve Your Support KPIs
Bringing AI chatbots into your customer service workforce gives time back to your both your agents – and the people you serve. Get back to your customers immediately on more than 50% of incoming tickets on email, chat, social, and voice.
Empower your human travel agent teams to exclusively focus on more complex needs that your clientele need addressed with a human touch. You’ll boost CSAT, decrease resolution time, improve user experience, and boost your agent productivity.
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