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Insights, trends and best practices

Latest Articles

Tag: Conversational AI

Email Customer Service

Email Support: The Pros and Cons of AI Customer Support Email Tools (Updated December 2020)

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

Conversational AI vs chatbot

What’s The Difference Between Conversational Chatbot Solutions, Rules Based Chatbots, and Traditional AI?

The History of Chatbots As you may already know, AI chatbots are software that use natural language processing (NLP) to engage in conversations with users. […]

Forrester AI Report: Netomi Highlighted As A Growth Vendor In New Report

Netomi’s highlighted as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service Report!

We’ve been featured in Forrester’s New Tech: Conversational AI For Customer Service, Q2 2019 report. This latest Forrester AI report is available to check out […]

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