Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]
The History of Chatbots As you may already know, chatbots are software that use natural language processing (NLP) to engage in conversations with users. But […]
We’ve been featured in Forrester’s New Tech: Conversational AI For Customer Service, Q2 2019 report. This latest Forrester AI report is available to check out […]