Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]
Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them […]
How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy being held accountable to customer support KPIs these days. […]