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Latest Articles

Tag: Email Customer Service

Email Customer Service

Email Support: The Pros and Cons of AI Customer Service Tools (Updated July 2021)

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

Email Bots

How Email Bots And Chatbots Can Benefit Your Customer Support

Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]

Zendesk Integration with Netomi

Zendesk customers now have access to the Netomi Virtual Agent, a powerful AI counterpart for human agents

Netomi has launched the Netomi Virtual Agent that extends Zendesk, Inc.’s leading cloud-based customer service platform. Netomi’s Zendesk chatbot integration enables companies to leverage AI […]

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