Service desk platforms – also called agent desks – help companies enhance the customer experience, scale conversations across multiple channels and reduce customer service costs. […]
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Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]
Bringing AI into your customer service workforce has never been easier, and implementing chatbots can help your business to save up to 30% on your […]
AI for customer service is no longer a new technology. It’s now table stakes for providing great customer experiences. Increasingly, customer service managers are incorporating […]