Since launching a Netomi AI chatbot, we're seeing 2,200 chats being deflected each week which is a pretty significant portion for us. It's resulting in a huge savings for us.
Digital innovation has been at the center of our strategy to democratize the runway. The TMY.GRL bot on Messenger introduces a new level of accessibility, engagement, and personalization for our global audience.
We're automating resolutions to the mundane tasks that led to a significant volume of calls to our social care team and call centers. We've seen an immediate, measurable impact across the key measures that are critical to our business, including an over 500% increase in engagement.
Powering billions of conversations
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