Digital innovation has been at the center of our strategy to democratize the runway. The TMY.GRL bot on Messenger introduces a new level of accessibility, engagement and personalization for our global audience.
We're automating resolutions to the mundane tasks that led to a significant volume of calls to our social care team and call centers. We've seen an immediate, measurable impact across the key measures that are critical to our business, including an over 500% increase in engagement and deflecting over 50% of the work that used to be managed by our social care team.
Powering billions of conversations
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