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Insights, trends and best practices

Latest Articles

Category: Covid-19

Streaming Customer Service

Quarantine and stream: The role customer service plays in the Streaming Wars

How AI Helps Maintain Binge-Worthy Subscribers What do we do when a pandemic emerges? We turn to the tube. Quarantine and stream is the new […]

eLearning Customer Service

A customer service crash course for eLearning companies that can turn short-term demand into a long-term boon

AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]

Meal Kit CX

Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

COVID-19 Customer Service

Let AI Help When Work From Home Suddenly Becomes the Norm

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

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