The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]
Customer centricity. Customer obsession. Customer focus. These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]
Customer experience (CX) is one of the biggest buzzwords in the business world today. With 2/3 of companies competing on customer experience1, up from just […]
If you’re in the customer service space, you’ve probably heard a handful of these customer service statistics: 33 percent of consumers say they’ll consider switching […]