Insights, trends and best practices.

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]

In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, […]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

In honor of International Women’s Day, we at Netomi are celebrating CX ‘Sheroes’ who are leading from the front in the world of customer support […]

What is customer experience? Simply put, Customer experience (CX) is your customer’s perception of your brand. How do your customers really regard their experience with […]

Women of Influence: 25 Innovative Customer Experience Leaders As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. […]

From brussels sprouts to intimacy, according to Gainsight’s Nick Mehta and Netomi’s Puneet Mehta offer a lively take on what’s ahead for CX leaders now […]

Customer centricity. Customer obsession. Customer focus.  These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]