Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Let’s Get Phygital: Redefining the Retail Customer Experience with AI

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]

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Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]

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CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, […]

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The 13 Best Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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Top Takeaways from CX Sheroes: Women CX Leaders Shaping the Future of Customer Service

In honor of International Women’s Day, we at Netomi are celebrating CX ‘Sheroes’ who are leading from the front in the world of customer support […]

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The 16 Best Customer Experience Tools for 2022

What is customer experience? Simply put, Customer experience (CX) is your customer’s perception of your brand. How do your customers really regard their experience with […]

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Women of Influence: The Top 25 Innovative CX Leaders

Women of Influence: 25 Innovative Customer Experience Leaders As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. […]

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The Future of Customer Experience in 2022

From brussels sprouts to intimacy, according to Gainsight’s Nick Mehta and Netomi’s Puneet Mehta offer a lively take on what’s ahead for CX leaders now […]

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The 5 Top Customer Centricity Examples in 2021

Customer centricity. Customer obsession. Customer focus.  These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]

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