Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Customer Service KPI Metrics: Everything You Need to Know in 2021, Explained

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]

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Are KPIs Keeping Your Customer Support Team Down?

How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy being held accountable to customer support KPIs these days. […]

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