Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

WestJet’s AI-Powered Digital Travel Assistant, Juliet, Now Answering Questions on Google Assistant

Building on WestJet’s success with AI-powered customer support on Facebook Messenger, the Canadian airline now delivers convenient and easy customer support to the 1 billion […]

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WestJet Reduces Customer Resolution Time, Taking the Guest Experience Up a Notch

An Automated Customer Service Case Study Featuring AI From Netomi WestJet is looking at digital as a means to transform and raise the bar for […]

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WestJet Takes the Flying Experience Up a Notch with AI

AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]

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