Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

5 Customer Support Strategies to Learn from Netflix

Netflix competes on customer happiness. In the uber competitive and dynamic video streaming landscape, this is one of the ways they’ve remained on top. That’s […]

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New eBook: Streaming Video Competition Is Brutal. Your Customer Experience Needs To Be Stellar.

Our latest ebook looks at brilliant customer experience is essential for streaming video companies to thrive in an increasingly competitive environment.  There are hundreds of streaming […]

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How AI can reduce churn in the streaming industry

Customer churn is a major threat to every streaming company. Companies lose $1.6 trillion per year to churn1. With more and more streaming providers jumping […]

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