Turbulent Conditions: How do global airlines provide customer service?
As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]
How do the world’s largest travel companies deliver customer support?
We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]
Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times
Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]
WestJet Brings Successful Netomi-Powered Virtual Agent, Juliet, to WhatsApp
Airline now provides immediate answers and customer service resolutions on the world’s most popular messaging platform With two billion users worldwide, WhatsApp is the most […]
What Smart and Creative Airlines are doing in customer service right now Want quick service with travel woes? Tweet loudly. Airlines have made a conscious […]
New eBook: Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel
Customers won’t wait, even 10 seconds, for a response. AI helps travel companies provide a better service that consumers expect today. Modern consumers are less […]
How AI Can Painlessly Upgrade Customer Service For Travelers
Let’s explore how AI can drive customer satisfaction in travel and tourism Guests expect quick, convenient, and personal resolutions on their channel of choice. Chatbot […]
WestJet Takes the Flying Experience Up a Notch with AI
AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]
