Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Who Passed with Flying Colors? Highlights from the 2022 Airline Customer Service Benchmark Report

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand […]

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A Connected Hospitality Guest Experience, from Check-In to Check-Out

Does absence really make the heart grow fonder? For many travelers, anticipation and enthusiasm are high, and, for hospitality companies, the pressure to deliver an […]

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Super-Agents & Customer Service Trends: Hospitality Industry Insights from Radisson’s Alexandra da Silva Rodrigues

In Netomi’s latest “Support Superheroes” webinar, Netomi’s Can Ozdoruk sat down for a virtual chat with Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor […]

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Turbulent Conditions: How do Global Airlines Provide Customer Service?

As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]

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How do the world’s largest travel companies deliver customer support?

We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]

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Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times

Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]

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WestJet Brings Successful Netomi-Powered Virtual Agent, Juliet, to WhatsApp

Airline now provides immediate answers and customer service resolutions on the world’s most popular messaging platform With two billion users worldwide, WhatsApp is the most […]

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The Thanksgiving Holiday Travel Crush and AI

What Smart and Creative Airlines are doing in customer service right now Want quick service with travel woes? Tweet loudly. Airlines have made a conscious […]

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New eBook: Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel

Customers won’t wait, even 10 seconds, for a response. AI helps travel companies provide a better service that consumers expect today. Modern consumers are less […]

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