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Insights, trends and best practices

Latest Articles

Category: Travel

Coronavirus Customer Service

Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times

Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]

Airline Customer Service

The Thanksgiving Holiday Travel Crush and AI

What Smart and Creative Airlines are doing in customer service right now Want quick service with travel woes? Tweet loudly. Airlines have made a conscious […]

Showing Use Cases of AI in Travel

New eBook: Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel

Customers won’t wait, even 10 seconds, for a response. AI helps travel companies provide a better service that consumers expect today. Modern consumers are less […]

Show how to increase customer satisfaction in travel and tourism by leveraging AI in customer service

How AI Can Painlessly Upgrade Customer Service For Travelers

Let’s explore how AI can drive customer satisfaction in travel and tourism   Guests expect quick, convenient, and personal resolutions on their channel of choice. Customer […]

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