Insights, trends and best practices.

A virtual contact center is a digital hub where agents respond to incoming phone calls, emails, social media requests, and other customer service tickets remotely. […]

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]

Customer centricity. Customer obsession. Customer focus.  These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

AI customer experience is emerging as one of the dominant trends in customer service – this article will explore what it is and why so […]

Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]

Customer service is undergoing an evolution that is drastically changing the way companies interact with customers. At a time when the customer experience is driving […]

How AI Helps Maintain Binge-Worthy Subscribers What do we do when a pandemic emerges? We turn to the tube. Quarantine and stream is the new […]