When it comes to understanding the AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what we […]
How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate responses immediately, while other times AI Agents gather information from various […]
When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s […]