To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]
An analysis of 2497 consumer reviews. How good and bad customer experiences impact business ratings in seven major cities across the USA. Customers care more […]
The impact AI will have on the human workforce is at odds with the panic-stricken headlines we read. The rise of AI will enhance employee […]
There’s a lot of bad news in the world. But you’re not going to find that here. Not today. Instead, we’re rounding up our favorite, […]