Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The 8 Best Customer Service Tools to Aid in a Connected Customer Journey

Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]

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Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]

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The Top 11 Zendesk Alternatives

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer […]

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The 13 Best Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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How Customer Self Service Can Help Your Business & Your Customers

What is customer self-service? Customer self-service is a form of proactive customer service that allows the customer to help themselves. Effective customer self-service relies on […]

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Essential Customer Service Skills that Can’t Be Replicated by AI

Today, many companies worldwide are doubling down 1 on their reskilling and upskilling efforts, and equipping employees with the crucial skills that they need to […]

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The 15 Best Knowledge Base Software Platforms & Tips for Selecting the Right One

We are living in an information age, with instant access to information and knowledge available at the click of a button. Yet, many spend a […]

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Super-Agents & Customer Service Trends: Hospitality Industry Insights from Radisson’s Alexandra da Silva Rodrigues

In Netomi’s latest “Support Superheroes” webinar, Netomi’s Can Ozdoruk sat down for a virtual chat with Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor […]

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Tales from a Call Center: How to Improve the Agent Experience

For the modern customer service representative, a day in the life can be pretty rough.  Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some […]

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