The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service […]
Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders […]
Overview of our 2020 Customer Service Benchmark Report Results of our inaugural Customer Service Benchmark Report Findings reveal how the top retail and consumer goods […]
In order to meet customer expectations, companies must provide multi channel customer service We live in an on-demand society. We expect anything delivered any time, […]