Service desk platforms – also called agent desks – help companies enhance the customer experience, scale conversations across multiple channels and reduce customer service costs. […]
Why companies need AI today. “Call centers have never been more important — or more strapped1.” Imagine having a 100-year old parent who has a […]
Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]
The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]