Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Let’s Get Phygital: Redefining the Retail Customer Experience with AI

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]

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The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

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Retail Customer Service: Everything you need to know about what it is and where it’s heading

What is retail customer service? Retail customer service is the assistance and advice provided to those who buy or use products. The Oxford Dictionary defines […]

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Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times

Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]

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How retailers can win customer service this holiday season with AI

AI in Retail: Leverage Machine Intelligence to scale customer service teams to manage the influx of tickets, offering 24/7 support    The greatest innovation in […]

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Returns are the new black: How retailers can manage the influx of returns

Finding the best RMA software is only the beginning as the customer experience takes center stage If you’re selling online, you’re dealing with returns. Companies […]

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How Retail Companies Can Increase CSAT and Build Brand Love

Customer happiness: it’s something every retailer strives to cultivate. Traditionally done through birthday messages with coupons, free gifts with purchase or quick-fire sales, making business […]

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Stranger than fiction: Reinventing Retail

Reinventing Retail CX with AI Matt Gunn and Puneet Mehta of Netomi, a Silicon Valley startup focused on conversational AI, discuss how deep learning will […]

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