Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The Top 11 Zendesk Alternatives

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer […]

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The 13 Best Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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How to Maximize Your Zendesk Knowledge Base with AI (Updated August 2021)

The Power of a Zendesk Knowledge Base and Customer Self-Service The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies […]

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How To Maximize Your Zendesk Answer Bot With AI

Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]

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Getting Started with Netomi on Zendesk

Bringing AI and customer service into your workforce has never been easier, and implementing chatbots can help your business to save up to 30% on […]

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