Insights, trends and best practices.

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer […]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

The Power of a Zendesk Knowledge Base and Customer Self-Service The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies […]

Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]

Bringing AI and customer service into your workforce has never been easier, and implementing chatbots can help your business to save up to 30% on […]