Overview of our 2020 Customer Service Benchmark Report Results of our inaugural Customer Service Benchmark Report Findings reveal how the top retail and consumer goods […]
Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]
AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]
Reinventing Retail CX with AI Matt Gunn and Puneet Mehta of Netomi, a Silicon Valley startup focused on conversational AI, discuss how deep learning will […]