Insights, trends and best practices.

Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, […]

How to know if your company would benefit from adopting AI  Considering creating an AI chatbot or email bot for customer service? Calculating chatbot ROI […]

We’re handing over the keys. Brilliant customer journeys await and now you’re in the driver’s seat.  Now live on Netomi’s AI Studio, our Visual Response […]

A chance encounter…or fate?  On the bustling streets of San Francisco, I overheard the sound of home. As an international student studying in the U.S., […]

With the new Netomi Virtual Agent app for Freshdesk, companies can quickly bring AI into their customer experience workforce and provide brilliant customer support    […]

We’ve grown. We’ve evolved. We’re ready for a new brand identity. We’re now Netomi!  Our Mission, Time and Love  The two best gifts you can […]

Netomi has launched the Netomi Virtual Agent that extends Zendesk, Inc.’s leading cloud-based customer service platform. Netomi’s Zendesk chatbot integration enables companies to leverage AI […]

Hyper-Growth. Deep Technology. Dynamic Leadership.  This is why I’m now working at Netomi as VP of Customer Success. I saw an undeniable cross-department passion for […]

Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published […]