Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Introducing the new Netomi Chat Widget

Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, […]

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How do you calculate ROI for an AI chatbot and email bot?

How to know if your company would benefit from adopting AI  Considering creating an AI chatbot or email bot for customer service? Calculating chatbot ROI […]

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Now Live: Netomi’s Visual Response Builder and other exciting enhancements

We’re handing over the keys. Brilliant customer journeys await and now you’re in the driver’s seat.  Now live on Netomi’s AI Studio, our Visual Response […]

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A Change in My Tide: My Internship at Netomi

A chance encounter…or fate?  On the bustling streets of San Francisco, I overheard the sound of home. As an international student studying in the U.S., […]

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Freshworks customers now have access to Netomi’s powerful AI platform

With the new Netomi Virtual Agent app for Freshdesk, companies can quickly bring AI into their customer experience workforce and provide brilliant customer support    […]

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msg.ai has a new, exciting name: Netomi

We’ve grown. We’ve evolved. We’re ready for a new brand identity. We’re now Netomi!  Our Mission, Time and Love  The two best gifts you can […]

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Zendesk customers now have access to the Netomi Virtual Agent, a powerful AI counterpart for human agents

Netomi has launched the Netomi Virtual Agent that extends Zendesk, Inc.’s leading cloud-based customer service platform. Netomi’s Zendesk chatbot integration enables companies to leverage AI […]

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Why I Joined Netomi

Hyper-Growth. Deep Technology. Dynamic Leadership.  This is why I’m now working at Netomi as VP of Customer Success. I saw an undeniable cross-department passion for […]

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Netomi Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published […]

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