Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Customer Support: Definition, Importance and 6 Key Strategies

Many of us have experience interacting with customer support agents in various contexts, from streaming service subscriptions and car rental bookings, to online clothing purchases. […]

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From Complex to Simplex: How Simplex Streamlined Their Support Operations

Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech. This also includes Simplex, a fintech company that allows […]

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