As a way to grow a support team, scale to new markets, provide 24/7 support and reduce costs, many companies hire a business process outsourcer […]
We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 messages, […]
To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]
In order to meet customer expectations, companies must provide multi channel customer service We live in an on-demand society. We expect anything delivered any time, […]