In order to transform your customer service and meet customer expectations, companies must support varying channels of communication We live in an on-demand, frictionless society […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
Best Practices for Creating a Meaningful and Engaging Automated Customer Service Experience with Conversational Design Advertising copy packs a punch. Online self-help wikis and FAQs […]
To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be. We’ve seen the headlines. “AI […]