We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 messages, […]
Companies are adopting conversational AI to solve business needs, reduce customer service costs and improve the customer experience. When researching AI companies, the folks spearheading […]
AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]
To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]