Best practices and downfalls for conversation design for chatbots and voice assistants The art of conversation evolved early in human evolution. As a species, we’ve […]
Everything you need to know about omnichannel customer experiences in 2021
Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]
7 Ways to Provide Personalized Customer Service (Plus Benchmarks and Stats)
Tips on upping the personalized customer service you provide as part of overall experience Customer support is more important to gaining loyalty than ever before. […]
The 10 Best Banking Chatbots (And How Your Financial Institution Can Use Them, Too)
Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove […]
7 Ways to Provide the Best Conversational User Experience on Chatbots
Designing a good conversational experience for a machine isn’t easy. There’s a delicate balance between being too human and not human enough. A chatbot is […]
Having been around for a few years, chatbots have had some pretty unfortunate incidents. From all-out racism brought on by ruthless trolls to flat-out terrible […]
Customer Service Benchmark Report – Support Benchmarks for Today’s Top Companies
To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]
