Having been around for a few years, chatbots have had some pretty unfortunate incidents. From all-out racism brought on by ruthless trolls to flat-out terrible […]
In order to meet customer expectations, companies must provide multi-channel customer support We live in an on-demand, frictionless society in which we expect anything delivered […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
Best Practices for Creating a Meaningful and Engaging Automated Customer Service Experience with Conversational Design Advertising copy packs a punch. Online self-help wikis and FAQs […]