Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Email Support: The Pros and Cons of AI Customer Service Tools (Updated July 2021)

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

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How Email Bots And Chatbots Can Benefit Your Customer Support

Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]

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Why customers prefer email to all other digital channels for customer service [Infographic]

When an issue or question arises, 47% of people prefer to contact a company for customer service over email than any other channel, according to […]

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