Insights, trends and best practices.

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]

When an issue or question arises, 47% of people prefer to contact a company for customer service over email than any other channel, according to […]