Insights, trends and best practices.

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand […]

What are the most dreaded customer service calls to make? Do customers enjoy making small talk with support agents, or prefer to get straight to […]

It is no secret that, worldwide, interest in cryptocurrency is skyrocketing. Research from the University of Chicago research group NORC revealed that, within the past […]

Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders […]

To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]

We’ve just released our inaugural The Netomi Pulse Report: State of Customer Service in 2020  which captures the Customer Service Trends you need to know.  […]