Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Who Passed with Flying Colors? Highlights from the 2022 Airline Customer Service Benchmark Report

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand […]

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Tell Us How You Really Feel: The Frustrating Reality of Customer Support in 2022

What are the most dreaded customer service calls to make? Do customers enjoy making small talk with support agents, or prefer to get straight to […]

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The Cryptocurrency Customer Experience: How Global Cryptocurrency Companies are Delivering Customer Support Today [Research]

It is no secret that, worldwide, interest in cryptocurrency is skyrocketing. Research from the University of Chicago research group NORC revealed that, within the past […]

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders […]

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Customer Service Benchmark Report – Support Benchmarks for Today’s Top Companies

To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]

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State of Customer Service in 2020 (Research + Infographic) 

We’ve just released our inaugural The Netomi Pulse Report: State of Customer Service in 2020  which captures the Customer Service Trends you need to know.  […]

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