Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
Yes. Here’s why companies – regardless of size – can’t afford to de-prioritize the customer experience. For the first time ever, brand love is not […]
Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]
News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]