Wait Times: How AI Helps Customer Service Teams Win the Waiting Game
Customer service is notoriously a waiting game. This has been more rampant in recent years, with a stretched labor pool and staff shortages across numerous […]
The 9 Best Live Chat Software Tools for 2022 [Review and Key Features]
Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]
How Ticket Triage AI Can Revolutionize Customer Service
Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]
45 Customer Service Statistics You Need To Know (Updated For 2022)
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
Natural Language Understanding Benchmarking Report: Which conversational AI platforms are the best?
A performance report comparing Google Dialogflow, IBM Watson, Microsoft LUIS, Netomi and RASA. Business adoption of AI has accelerated tenfold as a result of the […]
Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]
10 Ways Customer Service Automation Works Today (Updated July 2021)
AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]
Everything You Need To Know About Omnichannel Customer Experiences in 2021
Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]
