Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Natural Language Understanding Benchmarking Report: Which conversational AI platforms are the best?

A performance report comparing Google Dialogflow, IBM Watson, Microsoft LUIS, Netomi and RASA. Business adoption of AI has accelerated tenfold as a result of the […]

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The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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What is Conversational AI and How Does it Work?

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]

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10 Ways Customer Service Automation Works Today (Updated July 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

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Everything you need to know about omnichannel customer experiences in 2021

Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]

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45 Customer Service Statistics You Need To Know (Updated For 2021)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

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The 10 Best Banking Chatbots (And How Your Financial Institution Can Use Them, Too)

Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove […]

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Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

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Let AI Help When Work From Home Suddenly Becomes the Norm

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

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