Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

AI to Inflation-Proof Your Business?

Globally, the cost of living is skyrocketing – in the US, inflation hovers near a 40-year high, topping Americans’ concerns for the country, while Canada’s […]

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Wait Times: How AI Helps Customer Service Teams Win the Waiting Game

Customer service is notoriously a waiting game. This has been more rampant in recent years, with a stretched labor pool and staff shortages across numerous […]

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The 9 Best Live Chat Software Tools for 2022 [Review and Key Features]

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]

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How Ticket Triage AI Can Revolutionize Customer Service

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]

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The 13 Best Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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45 Customer Service Statistics You Need To Know (Updated For 2022)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

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Natural Language Understanding Benchmarking Report: Which conversational AI platforms are the best?

A performance report comparing Google Dialogflow, IBM Watson, Microsoft LUIS, Netomi and RASA. Business adoption of AI has accelerated tenfold as a result of the […]

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What is Conversational AI and How Does it Work?

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]

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10 Ways Customer Service Automation Works Today (Updated July 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

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