Natural Language Understanding Benchmarking Report: Which conversational AI platforms are the best?
A performance report comparing Google Dialogflow, IBM Watson, Microsoft LUIS, Netomi and RASA. Business adoption of AI has accelerated tenfold as a result of the […]
Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]
10 Ways Customer Service Automation Works Today (Updated July 2021)
AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]
Everything you need to know about omnichannel customer experiences in 2021
Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]
45 Customer Service Statistics You Need To Know (Updated For 2021)
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
The 10 Best Banking Chatbots (And How Your Financial Institution Can Use Them, Too)
Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove […]
Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount
Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]
Let AI Help When Work From Home Suddenly Becomes the Norm
To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]
