Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The 9 Best Live Chat Software Tools for 2022 [Review and Key Features]

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]

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The 16 Best AI Chatbots for Business in 2022 and Beyond [Review and Key Features]

Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI […]

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Tales from a Call Center: How to Improve the Agent Experience

For the modern customer service representative, a day in the life can be pretty rough.  Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some […]

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Considering Scheduling a Chatbot Demo? Here are the Key Questions to Ask

Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions […]

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The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

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With AI Gender and Chatbot Personalities Skewing Female, Be Careful about Bias

Today, March 8, is National Women’s Day. It’s a time when we reflect on incredible women who have made lasting impacts on the world. We […]

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eCommerce KPIs: A Quick Start Guide

What Are KPIs for eCommerce? Key performance indicators (KPIs) are metrics that can help you track and assess certain aspects of your business. KPIs are […]

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38 Incredible Chatbot Statistics (2022)

Chatbot statistics are more than obscure numbers and percentages from a standalone study. In fact, they are a tangible barometer for understanding the current status […]

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