Insights, trends and best practices.

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]

Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI […]

For the modern customer service representative, a day in the life can be pretty rough.  Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some […]

Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions […]

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

Today, March 8, is National Women’s Day. It’s a time when we reflect on incredible women who have made lasting impacts on the world. We […]

What Are KPIs for eCommerce? Key performance indicators (KPIs) are metrics that can help you track and assess certain aspects of your business. KPIs are […]

Chatbot statistics are more than obscure numbers and percentages from a standalone study. In fact, they are a tangible barometer for understanding the current status […]