Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

The Importance of the Customer Experience (CX) in Gaming Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to […]

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Why In-App Gaming Support is the Key to a Great Player Experience

Mobile has democratized gaming and created an enormous opportunity in the industry. Gamers used to be the players who would spend hours playing high-tech games […]

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Gaming Industry: A Full Look at the Latest Gaming CX Industry Trends for 2021

We’re excited to announce the launch of our latest Customer Service Benchmark Report! In this edition, we’ve dug in deep into the highly competitive gaming […]

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New eBook: Online Games and the New Imperative for Customer Experience

Online game companies are facing greater competition from other game companies and from streaming media companies, both of which seek the attention of users. Sony, […]

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Your Secret Weapon for Gamer Loyalty: Seamless AI-powered in-game support

How gaming companies can keep fans engaged, loyal and advocating with incredible fan experiences  In the gaming world, complaints are loud. Gamers voice criticism and […]

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