5 Winning AI Strategies for Customer Service Forrester’s Ian Jacobs recently joined Netomi’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create […] Read more
Do Consumers want AI Agents? It’s easy to wonder what consumers want and expect out of AI. Are they terrified that AI is taking over the world, as some media […] Read more
From Responding to Resolving: The Evolution of AI and Customer Service Touted as a way to improve customer service, help-desk AI agents have been the industry’s shiny new object for a few years. And while they have […] Read more