Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

5 Winning AI Strategies for Customer Service

Forrester’s Ian Jacobs recently joined Netomi’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create […]

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Do Consumers want AI Agents?

It’s easy to wonder what consumers want and expect out of AI. Are they terrified that AI is taking over the world, as some media […]

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From Responding to Resolving: The Evolution of AI and Customer Service

Touted as a way to improve customer service, help-desk AI agents have been the industry’s shiny new object for a few years. And while they have […]

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