Insights, trends and best practices.

Forrester’s Ian Jacobs recently joined Netomi’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create […]

It’s easy to wonder what consumers want and expect out of AI. Are they terrified that AI is taking over the world, as some media […]

Touted as a way to improve customer service, help-desk AI agents have been the industry’s shiny new object for a few years. And while they have […]