Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

How AI Can Painlessly Upgrade Customer Service For Travelers

Let’s explore how AI can drive customer satisfaction in travel and tourism   Guests expect quick, convenient, and personal resolutions on their channel of choice. Chatbot […]

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WestJet Reduces Customer Resolution Time, Taking the Guest Experience Up a Notch

An Automated Customer Service Case Study Featuring AI From Netomi WestJet is looking at digital as a means to transform and raise the bar for […]

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WestJet Takes the Flying Experience Up a Notch with AI

AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]

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