Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Customer Service Rep Growth Predictions – How Will AI Affect Job Numbers?

The impact AI will have on the human workforce is at odds with the panic-stricken headlines we read. The rise of AI will enhance employee […]

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WestJet’s AI-Powered Digital Travel Assistant, Juliet, Now Answering Questions on Google Assistant

Building on WestJet’s success with AI-powered customer support on Facebook Messenger, the Canadian airline now delivers convenient and easy customer support to the 1 billion […]

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Why Media And Entertainment Companies Need AI Now (New eBook Available)

Conversational AI holds the keys to drive M&E revenue growth, provide customer happiness and win market share. M&E companies consistently are found to have among […]

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The Thanksgiving Holiday Travel Crush and AI

What Smart and Creative Airlines are doing in customer service right now Want quick service with travel woes? Tweet loudly. Airlines have made a conscious […]

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Can Telecom Customer Service Be Turned Around By AI?

A Look At The Opportunity For Customer Service Automation In Telecom Customer service in telecom remains one of the worst in any industry. Can it […]

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How retailers can win customer service this holiday season with AI

AI in Retail: Leverage Machine Intelligence to scale customer service teams to manage the influx of tickets, offering 24/7 support    The greatest innovation in […]

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New eBook: Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel

Customers won’t wait, even 10 seconds, for a response. AI helps travel companies provide a better service that consumers expect today. Modern consumers are less […]

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How Media and Entertainment Companies can Boost CSAT, Increase Retention and Drive Revenue with AI

Every aspect of the media and entertainment (M&E) industry has been impacted by technology, and AI customer service is the next frontier. Today’s customers expect […]

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Returns are the new black: How retailers can manage the influx of returns

Finding the best RMA software is only the beginning as the customer experience takes center stage If you’re selling online, you’re dealing with returns. Companies […]

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