Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

New eBook: Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel

Customers won’t wait, even 10 seconds, for a response. AI helps travel companies provide a better service that consumers expect today. Modern consumers are less […]

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How Media and Entertainment Companies can Boost CSAT, Increase Retention and Drive Revenue with AI

Every aspect of the media and entertainment (M&E) industry has been impacted by technology, and AI customer service is the next frontier. Today’s customers expect […]

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Returns are the new black: How retailers can manage the influx of returns

Finding the best RMA software is only the beginning as the customer experience takes center stage If you’re selling online, you’re dealing with returns. Companies […]

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AI in Real Estate: Leverage Machine Learning to Provide an Effortless, Instantaneous Experience for Buyers, Sellers and Agents

Technology has changed every aspect of the real estate experience and AI is the next frontier.  The digital disruption machine learning in real estate has […]

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msg.ai has a new, exciting name: Netomi

We’ve grown. We’ve evolved. We’re ready for a new brand identity. We’re now Netomi!  Our Mission, Time and Love  The two best gifts you can […]

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How AI Can Painlessly Upgrade Customer Service For Travelers

Let’s explore how AI can drive customer satisfaction in travel and tourism   Guests expect quick, convenient, and personal resolutions on their channel of choice. Chatbot […]

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Zendesk customers now have access to the Netomi Virtual Agent, a powerful AI counterpart for human agents

Netomi has launched the Netomi Virtual Agent that extends Zendesk, Inc.’s leading cloud-based customer service platform. Netomi’s Zendesk chatbot integration enables companies to leverage AI […]

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Find and Solve Customer Problems Before They Do with Customer Service Analytics

The future customer contact center is here. Learn how businesses of all sizes can get out in front of issues and truly delight customers leveraging […]

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Why I Joined Netomi

Hyper-Growth. Deep Technology. Dynamic Leadership.  This is why I’m now working at Netomi as VP of Customer Success. I saw an undeniable cross-department passion for […]

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