When it comes to understanding the AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what we […]
To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be. We’ve seen the headlines. “AI […]
How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate customer service responses immediately, while other times AI Agents gather information […]
Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will […]