Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

How Retail Companies Can Increase CSAT and Build Brand Love

Customer happiness: it’s something every retailer strives to cultivate. Traditionally done through birthday messages with coupons, free gifts with purchase or quick-fire sales, making business […]

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Netomi Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published […]

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New eBook: Transforming Customer Support with AI

Welcome to the Relationship Economy.  Doing business today is a lot different than it was a few years ago.  Customer service is now just as […]

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Netomi’s highlighted as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service Report!

We’ve been featured in Forrester’s New Tech: Conversational AI For Customer Service, Q2 2019 report. This latest Forrester AI report is available to check out […]

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WestJet Reduces Customer Resolution Time, Taking the Guest Experience Up a Notch

An Automated Customer Service Case Study Featuring AI From Netomi WestJet is looking at digital as a means to transform and raise the bar for […]

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Do SMBs and startups need AI for Customer Support?

Yes. Here’s why companies – regardless of size –  can’t afford to de-prioritize the customer experience.  For the first time ever, brand love is not […]

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How to Write Copy for Your Conversational AI

Best Practices for Creating a Meaningful and Engaging Automated Customer Service Experience with Conversational Design Advertising copy packs a punch. Online self-help wikis and FAQs […]

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With AI in Customer Service, the Biggest Payback Could Be Time

When it comes to understanding the helpdesk AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what […]

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How Do You Maintain Brand Safety with Conversational AI?

To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be.  We’ve seen the headlines. “AI […]

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