AI for customer service is no longer a new technology. It’s now table stakes for providing great customer experiences. Increasingly, customer service managers are incorporating […]
We’ve just released our inaugural The Netomi Pulse Report: State of Customer Service in 2020 which captures the Customer Service Trends you need to know. […]
The subscription economy is booming, and showing no signs of slowing down. The subscription eCommerce market is worth about $10 billion1, growing more than 100% […]
Customer service is a $350 billion dollar industry1. But even though companies are funneling all of this money into customer care, it still represents a […]