Email is and will continue to be the most widely used and preferred customer support channel. The reason for this is simple. Email is convenient […]
The impact AI will have on the human workforce is at odds with the panic-stricken headlines we read. The rise of AI will enhance employee […]
Nearly every telecommunications company today has deployed chatbots to improve customer service. This was a good initial step towards improving online customer service and enabling […]
Building on WestJet’s success with AI-powered customer support on Facebook Messenger, the Canadian airline now delivers convenient and easy customer support to the 1 billion […]