Forrester’s Ian Jacobs recently joined Netomi’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create […]
It’s easy to get excited about AI. After-all, it promises to elevate the customer experience by making sure that every time a person reaches out […]
It’s easy to wonder what consumers want and expect out of AI. Are they terrified that AI is taking over the world, as some media […]
Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting […]