Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

AI in Real Estate: Leverage Machine Learning to Provide an Effortless, Instantaneous Experience for Buyers, Sellers and Agents

Technology has changed every aspect of the real estate experience and AI is the next frontier.  The digital disruption machine learning in real estate has […]

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msg.ai has a new, exciting name: Netomi

We’ve grown. We’ve evolved. We’re ready for a new brand identity. We’re now Netomi!  Our Mission, Time and Love  The two best gifts you can […]

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How AI Can Painlessly Upgrade Customer Service For Travelers

Let’s explore how AI can drive customer satisfaction in travel and tourism   Guests expect quick, convenient, and personal resolutions on their channel of choice. Chatbot […]

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Zendesk customers now have access to the Netomi Virtual Agent, a powerful AI counterpart for human agents

Netomi has launched the Netomi Virtual Agent that extends Zendesk, Inc.’s leading cloud-based customer service platform. Netomi’s Zendesk chatbot integration enables companies to leverage AI […]

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Find and Solve Customer Problems Before They Do with Customer Service Analytics

The future customer contact center is here. Learn how businesses of all sizes can get out in front of issues and truly delight customers leveraging […]

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Why I Joined Netomi

Hyper-Growth. Deep Technology. Dynamic Leadership.  This is why I’m now working at Netomi as VP of Customer Success. I saw an undeniable cross-department passion for […]

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How Retail Companies Can Increase CSAT and Build Brand Love

Customer happiness: it’s something every retailer strives to cultivate. Traditionally done through birthday messages with coupons, free gifts with purchase or quick-fire sales, making business […]

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Netomi Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published […]

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New eBook: Transforming Customer Support with AI

Welcome to the Relationship Economy.  Doing business today is a lot different than it was a few years ago.  Customer service is now just as […]

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