Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Netomi’s highlighted as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service Report!

We’ve been featured in Forrester’s New Tech: Conversational AI For Customer Service, Q2 2019 report. This latest Forrester AI report is available to check out […]

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WestJet Reduces Customer Resolution Time, Taking the Guest Experience Up a Notch

An Automated Customer Service Case Study Featuring AI From Netomi WestJet is looking at digital as a means to transform and raise the bar for […]

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Do SMBs and startups need AI for Customer Support?

Yes. Here’s why companies – regardless of size –  can’t afford to de-prioritize the customer experience.  For the first time ever, brand love is not […]

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How to Write Copy for Your Conversational AI

Best Practices for Creating a Meaningful and Engaging Automated Customer Service Experience with Conversational Design Advertising copy packs a punch. Online self-help wikis and FAQs […]

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With AI in Customer Service, the Biggest Payback Could Be Time

When it comes to understanding the helpdesk AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what […]

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How Do You Maintain Brand Safety with Conversational AI?

To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be.  We’ve seen the headlines. “AI […]

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Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate customer service responses immediately, while other times Helpdesk AI Agents gather […]

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What Data Do You Need to Jumpstart Conversational AI Training?

Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will […]

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Tier 1 Customer Service Tickets Are Costing You

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]

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