Insights, trends and best practices.

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate customer service responses immediately, while other times Helpdesk AI Agents gather […]

Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will […]

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s […]

How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy being held accountable to customer support KPIs these days. […]

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]

The promise of bots made many companies jump in early with lofty AI predictions. AI customer service solutions opened the door for a new type […]

Forrester’s Ian Jacobs recently joined Netomi’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create […]