Insights, trends and best practices.

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s […]

How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy being held accountable to customer support KPIs these days. […]

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]

The promise of bots made many companies jump in early with lofty AI predictions. AI customer service solutions opened the door for a new type […]

Forrester’s Ian Jacobs recently joined Netomi’s Founder & CEO, Puneet Mehta, as a featured guest in a webinar where they unveiled how world-class companies can create […]

It’s easy to get excited about AI and customer service. After-all, it promises to elevate the customer experience by making sure that every time a […]

It’s easy to wonder what consumers want and expect out of AI. Are they terrified that AI is taking over the world, as some media […]

Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting […]