Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting […]
The Turing Test Holds No Value In Assessing Conversational AI
This originally published in VentureBeat. AI is becoming the new user interface. From self-driving cars and Amazon’s Alexa to Robo-advisors and facial recognition locks, consumers are […]
WestJet Takes the Flying Experience Up a Notch with AI
AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]
Reinventing Retail CX with AI Matt Gunn and Puneet Mehta of Netomi, a Silicon Valley startup focused on conversational AI, discuss how deep learning will […]
Self-driving customer relationships: What marketers could learn from Tesla’s Autopilot AI
AI is becoming the new user interface. Instead of website searches, there are personalized conversations. Rather than being placed frustratingly on hold for customer support, […]