What’s The Difference Between Conversational Chatbot Solutions, Rules Based Chatbots, and Traditional AI?
The History of Chatbots As you may already know, chatbots are software that use natural language processing (NLP) to engage in conversations with users. But […]
Adoption of smart speakers and other devices with built-in virtual assistants will create a big demand for customer support that’s simply spoken out loud. […]
5 Ways Customer Service Managers Can Create a Better Experience With AI
AI for customer service is no longer a new technology. It’s now table stakes for providing a great customer experience. Increasingly, customer service managers are […]
Want to Reduce Customer Service Costs? Do these 5 things.
Customer service is a $350 billion dollar industry1. But even though companies are funneling all of this money into customer care, it still represents a […]
With AI in Customer Service, the Biggest Payback Could Be Time
When it comes to understanding the helpdesk AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what […]
Infographic: The AI Powered Customer Service Organization
How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate customer service responses immediately, while other times Helpdesk AI Agents gather […]