Insights, trends and best practices.

To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be.  We’ve seen the headlines. “AI […]

Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will […]

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

It’s easy to get excited about AI and customer service. After-all, it promises to elevate the customer experience by making sure that every time a […]

Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting […]

This originally published in VentureBeat.  AI is becoming the new user interface. From self-driving cars and Amazon’s Alexa to Robo-advisors and facial recognition locks, consumers are […]

Trust is having a moment. And for good reason. The backlash Facebook is facing boils down to breaking the trust of consumers in how they […]

AI is becoming the new user interface. Instead of website searches, there are personalized conversations. Rather than being placed frustratingly on hold for customer support, […]