Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

How Do You Maintain Brand Safety with Conversational AI?

To some, AI seems like the wild, wild west with risk lurking behind every swinging door…It doesn’t have to be.  We’ve seen the headlines. “AI […]

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What Data Do You Need to Jumpstart Conversational AI Training?

Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will […]

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How to Get Executive Buy in for AI-Powered Customer Service

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

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Does My Company Need AI?

It’s easy to get excited about AI and customer service. After-all, it promises to elevate the customer experience by making sure that every time a […]

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How to Improve the Customer Experience with AI

Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting […]

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The Turing Test Holds No Value In Assessing Conversational AI

This originally published in VentureBeat.  AI is becoming the new user interface. From self-driving cars and Amazon’s Alexa to Robo-advisors and facial recognition locks, consumers are […]

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Would you trust an AI with your wallet?

Trust is having a moment. And for good reason. The backlash Facebook is facing boils down to breaking the trust of consumers in how they […]

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Self-driving customer relationships: What marketers could learn from Tesla’s Autopilot AI

AI is becoming the new user interface. Instead of website searches, there are personalized conversations. Rather than being placed frustratingly on hold for customer support, […]

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