How to Get Executive Buy in for AI-Powered Customer Service
A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]
Customer service today is broken, marred by inefficiency that leaves customers frustrated and support employees disenchanted. Consumers experience long hold times or are an unwitting […]
The Turing Test Holds No Value In Assessing Conversational AI
This originally published in VentureBeat. AI is becoming the new user interface. From self-driving cars and Amazon’s Alexa to Robo-advisors and facial recognition locks, consumers are […]
Self-driving customer relationships: What marketers could learn from Tesla’s Autopilot AI
AI is becoming the new user interface. Instead of website searches, there are personalized conversations. Rather than being placed frustratingly on hold for customer support, […]