Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Fake News: AI for Customer Service – Hype vs. Reality

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s […]

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How to Get Executive Buy in for AI-Powered Customer Service

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

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How Humans and AI Can Work Together to Transform Customer Service

News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]

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New eBook: Transforming Customer Support with AI

The promise of bots made many companies jump in early with lofty AI predictions. AI customer service solutions opened the door for a new type […]

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