Insights, trends and best practices.

When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s […]

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]

The promise of bots made many companies jump in early with lofty AI predictions. AI customer service solutions opened the door for a new type […]