Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

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Let AI Help When Work From Home Suddenly Becomes the Norm

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

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When Should I Consider AI Customer Service for My Team

Pros and Cons of AI Adoption: The 5 biggest reasons why you can’t wait on AI A question comes up frequently as we talk to […]

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Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times

Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]

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New eBook: Transforming Customer Support with AI

Welcome to the Relationship Economy.  Doing business today is a lot different than it was a few years ago.  Customer service is now just as […]

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Do SMBs and startups need AI for Customer Support?

Yes. Here’s why companies – regardless of size –  can’t afford to de-prioritize the customer experience.  For the first time ever, brand love is not […]

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Tier 1 Customer Service Tickets Are Costing You

Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]

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How Humans and AI Can Work Together to Transform Customer Service

News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]

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New eBook: Transforming Customer Support with AI

The promise of bots made many companies jump in early with lofty AI predictions. AI customer service solutions opened the door for a new type […]

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