Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount
Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]
Let AI Help When Work From Home Suddenly Becomes the Norm
To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]
Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times
Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]
Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]
How Humans and AI Can Work Together to Transform Customer Service
News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]