Infographic: The AI Powered Customer Service Organization

How AI works within a customer support function is multi-dimensional. Sometimes, AI Agents automate customer service responses immediately, while other times AI Agents gather information from various systems or the customer before looping in a human agent. We wanted to take a look at a few of the different routes an incoming customer service ticket may take when AI and humans are working together.

As you will see in our infographic, no message is treated equally.  Questions? We’d love to chat.


Emily Cummins

PR and Content Writer

Emily has worked in the AI industry for many years. She loves researching and writing about evolving trends in AI in customer service. She graduated from the College of Charleston.