Why I Joined Netomi

Written by Assaf Barnir on Aug 21, 2019

Hyper-Growth. Deep Technology. Dynamic Leadership. 

This is why I’m now working at Netomi as VP of Customer Success. I saw an undeniable cross-department passion for the AI the company is building and an unwavering dedication to providing value to the market and their customers. The energy and ambition from everyone at Netomi is contagious. And this is a bug that I wanted to catch too – who wouldn’t? 

I’ve worked at companies across all different stages of their development – from scrappy startups (don’t ask) to established companies (important but slooowww). I’ve executed various go-to-market plans, managed radically diverse customer types and sizes across multiple technology segments. I’ve led teams at Zendesk, Qordoba, and Pubnub, among others. 

In my entire career in Silicon Valley, I’m more excited than I have ever been to work at Netomi. 

Netomi not only leads the industry, they’ve also defined it. Netomi envisioned the future of customer service – quick, convenient, effortless, channel-less –  and are executing on this vision with incredible results (just take a look at how WestJet is transforming its guest experience).  Netomi places a premium on research, development and people, and this has paid off. Not only has Netomi built the best AI chatbot in terms of raw ticket resolution automation rate, but it has also developed the most sophisticated AI customer service platform for customer support in the industry.  

Every company, in every country, needs to provide amazing customer service. The customer experience is tied more to a company’s overall health than ever before. The growth trajectory and market potential are out-of-this-world. 

The leadership team is positive (try me!), ambitious, and open. The advisors and board members are top-notch. Netomi has brought together a team of smart and talented people who are all experts in their crafts, have their eyes on the ball, and work amazingly together. And of course, it’s not all work ALL the time; our teams around the world – including in Silicon Valley and New York City – know how to let loose, have fun and talk soccer.

I pride myself on being a radical and daring Customer Success Executive with a natural ability to accelerate exponential company growth. I will work tirelessly as a customer advocate for companies of all sizes that Netomi has the privilege to work with and deliver a best-in-class user experience. 

This is going to be a fun ride. Come join and work with me. We’re hiring.