In order to meet customer expectations, companies must provide multi-channel customer support We live in an on-demand, frictionless society in which we expect anything delivered […]
Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
We’ve been featured in Forrester’s New Tech: Conversational AI For Customer Service, Q2 2019 report. This latest Forrester AI report is available to check out […]