Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

What’s The Difference Between Conversational Chatbot Solutions, Rules Based Chatbots, and Traditional AI?

The History of Chatbots As you may already know, chatbots are software that use natural language processing (NLP) to engage in conversations with users. But […]

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A customer service crash course for eLearning companies that can turn short-term demand into a long-term boon

AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]

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Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

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Getting Started with Netomi on Zendesk

Bringing AI and customer service into your workforce has never been easier, and implementing chatbots can help your business to save up to 30% on […]

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Let AI Help When Work From Home Suddenly Becomes the Norm

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

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When Should I Consider AI Customer Service for My Team

Pros and Cons of AI Adoption: The 5 biggest reasons why you can’t wait on AI A question comes up frequently as we talk to […]

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What’s the Best Channel to Launch AI for Customer Service?

For many reasons, email is the best proving ground for AI and still the most popular digital customer service channel  As companies race to bring […]

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Voice Is The Next Customer Support Frontier

Adoption of smart speakers and other devices with built-in virtual assistants will create a big demand for customer support that’s simply spoken out loud.    […]

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Coronavirus and Customer Service: 5 Ways to Optimize Customer Support Operations in Stressful Times

Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]

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