Customer happiness: it’s something every retailer strives to cultivate. Traditionally done through birthday messages with coupons, free gifts with purchase or quick-fire sales, making business […]
In order to meet customer expectations, companies must provide multi-channel customer support We live in an on-demand, frictionless society in which we expect anything delivered […]
Netomi has been officially named a ‘Cool Vendor’ by Gartner in their latest report, ‘Cool Vendors in CRM Customer Service and Support’ ID: G00388470, published […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]