Designing a good conversational experience for a machine isn’t easy. There’s a delicate balance between being too human and not human enough. A chatbot is […]
Customer service is undergoing an evolution that is drastically changing the way companies interact with customers. At a time when the customer experience is driving […]
What is retail customer service? Retail customer service is the assistance and advice provided to those who buy or use products. The Oxford Dictionary defines […]
Our latest ebook looks at brilliant customer experience is essential for streaming video companies to thrive in an increasingly competitive environment. There are hundreds of streaming […]