Insights, trends and best practices.

The History of Chatbots As you may already know, chatbots are software that use natural language processing (NLP) to engage in conversations with users. But […]

AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

Bringing AI and customer service into your workforce has never been easier, and implementing chatbots can help your business to save up to 30% on […]

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

Pros and Cons of AI Adoption: The 5 biggest reasons why you can’t wait on AI A question comes up frequently as we talk to […]

For many reasons, email is the best proving ground for AI and still the most popular digital customer service channel  As companies race to bring […]

Adoption of smart speakers and other devices with built-in virtual assistants will create a big demand for customer support that’s simply spoken out loud.    […]

Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]