Insights, trends and best practices.

A chance encounter…or fate?  On the bustling streets of San Francisco, I overheard the sound of home. As an international student studying in the U.S., […]

To download a copy of our full Telecom Industry Benchmarks report, visit here. The telecommunications industry is a long and storied business vertical that is […]

How gaming companies can keep fans engaged, loyal and advocating with incredible fan experiences  In the gaming world, complaints are loud. Gamers voice criticism and […]

The top CX practitioners making the most impact on employee and customer experience  Customer service is more important today than ever before. The customer service […]

As a way to grow a support team, scale to new markets, provide 24/7 support and reduce costs, many companies hire a business process outsourcer […]

To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]

In order to meet customer expectations, companies must provide multi channel customer service  We live in an on-demand society. We expect anything delivered any time, […]

Companies are adopting conversational AI chatbots to solve business needs, enhancing automated customer service, reduce customer service costs, and improve the customer experience. When researching AI […]

How AI Helps Maintain Binge-Worthy Subscribers What do we do when a pandemic emerges? We turn to the tube. Quarantine and stream is the new […]