Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Choice Matters: The Importance of Multi-channel Customer Service

In order to meet customer expectations, companies must provide multi channel customer service  We live in an on-demand society. We expect anything delivered any time, […]

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Deploying AI? Ask these three questions to your partner’s customer success team

Companies are adopting conversational AI chatbots to solve business needs, enhancing automated customer service, reduce customer service costs, and improve the customer experience. When researching AI […]

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Quarantine and stream: The role customer service plays in the Streaming Wars

How AI Helps Maintain Binge-Worthy Subscribers What do we do when a pandemic emerges? We turn to the tube. Quarantine and stream is the new […]

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What’s The Difference Between Conversational Chatbot Solutions, Rules Based Chatbots, and Traditional AI?

The History of Chatbots As you may already know, chatbots are software that use natural language processing (NLP) to engage in conversations with users. But […]

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A customer service crash course for eLearning companies that can turn short-term demand into a long-term boon

AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]

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Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

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Getting Started with Netomi on Zendesk

Bringing AI and customer service into your workforce has never been easier, and implementing chatbots can help your business to save up to 30% on […]

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Let AI Help When Work From Home Suddenly Becomes the Norm

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

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When Should I Consider AI Customer Service for My Team

Pros and Cons of AI Adoption: The 5 biggest reasons why you can’t wait on AI A question comes up frequently as we talk to […]

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