AI customer experience is emerging as one of the dominant trends in customer service – this article will explore what it is and why so […]
Nearly every telecommunications company today has deployed some form of a customer service chatbot. This was a good initial step towards improving online telecom customer […]
Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]
Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]