Insights, trends and best practices.

In order to meet customer expectations, companies must provide multi channel customer service  We live in an on-demand society. We expect anything delivered any time, […]

Companies are adopting conversational AI chatbots to solve business needs, enhancing automated customer service, reduce customer service costs, and improve the customer experience. When researching AI […]

How AI Helps Maintain Binge-Worthy Subscribers What do we do when a pandemic emerges? We turn to the tube. Quarantine and stream is the new […]

The History of Chatbots As you may already know, chatbots are software that use natural language processing (NLP) to engage in conversations with users. But […]

AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

Bringing AI and customer service into your workforce has never been easier, and implementing chatbots can help your business to save up to 30% on […]

To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]

Pros and Cons of AI Adoption: The 5 biggest reasons why you can’t wait on AI A question comes up frequently as we talk to […]