AI for customer service is no longer a new technology. It’s now table stakes for providing great customer experiences. Increasingly, customer service managers are incorporating […]
AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers terms and empowering human agents to work smarter. […]
We’ve just released our inaugural The Netomi Pulse Report: State of Customer Service in 2020 which captures the Customer Service Trends you need to know. […]
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]