Insights, trends and best practices.

What is customer self-service? Customer self-service is a form of proactive customer service that allows the customer to help themselves. Effective customer self-service relies on […]

Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them […]

Today, many companies worldwide are doubling down 1 on their reskilling and upskilling efforts, and equipping employees with the crucial skills that they need to […]

As consumer behavior rapidly changed during the pandemic, accelerating the shift from in-person to online shopping and the expectation for speedy shipping, the Third-Party Logistics […]

In honor of International Women’s Day, we at Netomi are celebrating CX ‘Sheroes’ who are leading from the front in the world of customer support […]

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

What is customer experience? Simply put, Customer experience (CX) is your customer’s perception of your brand. How do your customers really regard their experience with […]

We are living in an information age, with instant access to information and knowledge available at the click of a button. Yet, many spend a […]

Women of Influence: 25 Innovative Customer Experience Leaders As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. […]