Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The Top 11 Zendesk Alternatives

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer […]

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The 13 Best Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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How Customer Self Service Can Help Your Business & Your Customers

What is customer self-service? Customer self-service is a form of proactive customer service that allows the customer to help themselves. Effective customer self-service relies on […]

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CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)

Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them […]

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Essential Customer Service Skills that Can’t Be Replicated by AI

Today, many companies worldwide are doubling down 1 on their reskilling and upskilling efforts, and equipping employees with the crucial skills that they need to […]

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The Opportunity for 3PL Providers to Transform Shipper and Carrier Partnerships with AI

As consumer behavior rapidly changed during the pandemic, accelerating the shift from in-person to online shopping and the expectation for speedy shipping, the Third-Party Logistics […]

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Top Takeaways from CX Sheroes: Women CX Leaders Shaping the Future of Customer Service

In honor of International Women’s Day, we at Netomi are celebrating CX ‘Sheroes’ who are leading from the front in the world of customer support […]

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45 Customer Service Statistics You Need To Know (Updated For 2022)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

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The 16 Best Customer Experience Tools for 2022

What is customer experience? Simply put, Customer experience (CX) is your customer’s perception of your brand. How do your customers really regard their experience with […]

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