Every company wants to grow. The easiest way to grow is to keep your existing customers. To retain customers, you need to make them happy. […]
Having been around for a few years, chatbots have had some pretty unfortunate incidents. From all-out racism brought on by ruthless trolls to flat-out terrible […]
What Smart and Creative Airlines are doing in customer service right now Want quick service with travel woes? Tweet loudly. Airlines have made a conscious […]
Retail is a very competitive industry. Retailers are increasingly turning to AI to solve large-scale business problems, including the top customer service challenges. The business of […]