Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The 5 Top Customer Centricity Examples in 2021

Customer centricity. Customer obsession. Customer focus.  These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]

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10 Ways Customer Service Automation Works Today (Updated July 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

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Everything you need to know about omnichannel customer experiences in 2021

Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]

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Email Support: The Pros and Cons of AI Customer Support Email Tools (Updated July 2021)

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

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11 Insurance Chatbot Use Cases (and Why Providers Need AI Now)

Chatbots are providing a new avenue of innovation for the insurance industry. The use cases for an insurance chatbot are beneficial for both insurance companies […]

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7 Ways to Provide Personalized Customer Service (Plus Benchmarks and Stats)

Tips on upping the personalized customer service you provide as part of overall experience Customer support is more important to gaining loyalty than ever before. […]

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Crypto Chatbots: Filling the CX gap in the cryptocurrency industry

The Cryptoeconomy has a customer experience problem.  “I need to unlock my account. Please reply to my emails and give me solutions. I can’t lose […]

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Can AI Chatbots help reduce churn in the SaaS industry?

The SaaS market is big and getting even bigger. Fueled by droves of new competitors in already overly-saturated sub-segments (there are 10,000 private SaaS companies […]

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Turbulent Conditions: How do global airlines provide customer service?

As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]

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