How Customer Self Service Can Help Your Business & Your Customers
What is customer self-service? Customer self-service is a form of proactive customer service that allows the customer to help themselves. Effective customer self-service relies on […]
Essential Customer Service Skills that Can’t Be Replicated by AI
Today, many companies worldwide are doubling down 1 on their reskilling and upskilling efforts, and equipping employees with the crucial skills that they need to […]
The Opportunity for 3PL Providers to Transform Shipper and Carrier Partnerships with AI
As consumer behavior rapidly changed during the pandemic, accelerating the shift from in-person to online shopping and the expectation for speedy shipping, the Third-Party Logistics […]
45 Customer Service Statistics You Need To Know (Updated For 2022)
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
What is customer experience? Simply put, Customer experience (CX) is your customer’s perception of your brand. How do your customers really regard their experience with […]
Women of Influence: The Top 25 Innovative CX Leaders
Women of Influence: 25 Innovative Customer Experience Leaders As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. […]