The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]
Customer centricity. Customer obsession. Customer focus. These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]
AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]
Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]