Insights, trends and best practices.

Customer centricity. Customer obsession. Customer focus.  These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative […]

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

Chatbots are providing a new avenue of innovation for the insurance industry. The use cases for an insurance chatbot are beneficial for both insurance companies […]

Tips on upping the personalized customer service you provide as part of overall experience Customer support is more important to gaining loyalty than ever before. […]

The Cryptoeconomy has a customer experience problem.  “I need to unlock my account. Please reply to my emails and give me solutions. I can’t lose […]

The SaaS market is big and getting even bigger. Fueled by droves of new competitors in already overly-saturated sub-segments (there are 10,000 private SaaS companies […]

As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]