To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]
In order to meet customer expectations, companies must provide multi channel customer service We live in an on-demand society. We expect anything delivered any time, […]
Companies are adopting conversational AI to solve business needs, reduce customer service costs and improve the customer experience. When researching AI companies, the folks spearheading […]
Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]