Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The Cryptocurrency Customer Experience: How Global Cryptocurrency Companies are Delivering Customer Support Today [Research]

It is no secret that, worldwide, interest in cryptocurrency is skyrocketing. Research from the University of Chicago research group NORC revealed that, within the past […]

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Super-Agents & Customer Service Trends: Hospitality Industry Insights from Radisson’s Alexandra da Silva Rodrigues

In Netomi’s latest “Support Superheroes” webinar, Netomi’s Can Ozdoruk sat down for a virtual chat with Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor […]

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Tales from a Call Center: How to Improve the Agent Experience

For the modern customer service representative, a day in the life can be pretty rough.  Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some […]

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Natural Language Understanding Benchmarking Report: Which conversational AI platforms are the best?

A performance report comparing Google Dialogflow, IBM Watson, Microsoft LUIS, Netomi and RASA. Business adoption of AI has accelerated tenfold as a result of the […]

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What is Conversational AI and How Does it Work?

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]

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Considering Scheduling a Chatbot Demo? Here are the Key Questions to Ask

Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions […]

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The Future of Customer Experience in 2022

From brussels sprouts to intimacy, according to Gainsight’s Nick Mehta and Netomi’s Puneet Mehta offer a lively take on what’s ahead for CX leaders now […]

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders […]

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Measures of Success: Our Top 10 Chatbot Evaluation Metrics

As with any large project or undertaking, metrics are key in order to gauge performance. Are your current processes adequate enough, or is there room […]

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