Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

How do you calculate ROI for an AI chatbot and email bot?

How to know if your company would benefit from adopting AI  Considering creating an AI chatbot or

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Customer Experience: Everything You Need to Know About CX

Customer experience (CX) is one of the biggest buzzwords in the business world today. With 2/3 of companies competing on customer experience1, up from just […]

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The 5 Best Salesforce Apps and Integrations For Improving The Customer Experience

Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels, streamline customer support, […]

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The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

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How do the world’s largest travel companies deliver customer support?

We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]

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45 Customer Service Statistics You Need To Know (Updated For 2021)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

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5 Customer Support Strategies to Learn from Netflix

Netflix competes on customer happiness. In the uber competitive and dynamic video streaming landscape, this is one of the ways they’ve remained on top. That’s […]

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Why In-App Gaming Support is the Key to a Great Player Experience

Mobile has democratized gaming and created an enormous opportunity in the industry. Gamers used to be the players who would spend hours playing high-tech games […]

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CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2021)

Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them […]

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