The subscription economy is booming, and showing no signs of slowing down. The subscription eCommerce market is worth about $10 billion1, growing more than 100% […]
Customer service is a $350 billion dollar industry1. But even though companies are funneling all of this money into customer care, it still represents a […]
An analysis of 2497 consumer reviews. How good and bad customer experiences impact business ratings in seven major cities across the USA. Customers care more […]
When an issue or question arises, 47% of people prefer to contact a company for customer service over email than any other channel, according to […]