Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]
Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]
Designing a good conversational experience for a machine isn’t easy. There’s a delicate balance between being too human and not human enough. A chatbot is […]
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]