Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Happy Customer Service Appreciation Week!

Happy Customer Service Appreciation Week you fellow popup clickers! In honor of the amazing work you provide on a daily basis, we at Netomi would […]

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What is Conversational AI and How Does it Work?

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]

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Hiring Customer Service Agents is Harder than Ever

Why companies need AI today.  “Call centers have never been more important — or more strapped1.”  Imagine having a 100-year old parent who has a […]

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17 Customer Satisfaction Survey Questions and Templates

In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including:  Customer satisfaction surveys defined  Are these surveys still relevant?  […]

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Introducing the new Netomi Chat Widget

Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, […]

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Game Day: How AI can help sports betting companies win the customer loyalty championship

Online sports gambling is a booming business. But as upstarts break into the market to try and steal market share from more established players, it’s […]

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Customer Service KPI Metrics: Everything You Need to Know in 2021, Explained

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]

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How to Maximize Your Zendesk Knowledge Base with AI (Updated August 2021)

The Power of a Zendesk Knowledge Base and Customer Self-Service The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies […]

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SMS Customer Service and SMS Chatbot Strategies (Updated August 2021)

We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 sms […]

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