Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]
Find out all of the must-know chatbot statistics every customer service and support leader needs to know in 2020. It’s the customers’ world, and companies […]
Customers today demand more. To meet expectations for convenience, companies need to offer omni-channel programs and email support system solutions. While channels like Twitter, Instagram, […]
How AI Helps Maintain Binge-Worthy Subscribers What do we do when a pandemic emerges? We turn to the tube. Quarantine and stream is the new […]