The 16 Best AI Chatbots for Business in 2022 and Beyond [Review and Key Features]
Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI […]
From Complex to Simplex: How Simplex Streamlined Their Support Operations
Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech. This also includes Simplex, a fintech company that allows […]
The 8 Best Customer Service Tools to Aid in a Connected Customer Journey
Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]
Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce
In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]
How Ticket Triage AI Can Revolutionize Customer Service
Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]
Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience
The Importance of the Customer Experience (CX) in Gaming Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to […]