Building on WestJet’s success with AI-powered customer support on Facebook Messenger, the Canadian airline now delivers convenient and easy customer support to the 1 billion […]
Conversational AI holds the keys to drive M&E revenue growth, provide customer happiness and win market share. M&E companies consistently are found to have among […]
Customers today demand more. To meet expectations for convenience, companies need to offer omni-channel support. While channels like Twitter, Instagram, Facebook Messenger and WeChat gain […]
There’s a lot of bad news in the world. But you’re not going to find that here. Not today. Instead, we’re rounding up our favorite, […]