Insights, trends and best practices.

Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]

In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]

It is a digital world indeed, and one in which software, in its various forms, stands as a vital component of daily life. Also known […]

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, […]

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]

The Importance of the Customer Experience (CX) in Gaming Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to […]

What are the most dreaded customer service calls to make? Do customers enjoy making small talk with support agents, or prefer to get straight to […]

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer […]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]