Insights, trends and best practices.

Happy Customer Service Appreciation Week you fellow popup clickers! In honor of the amazing work you provide on a daily basis, we at Netomi would […]

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]

Why companies need AI today.  “Call centers have never been more important — or more strapped1.”  Imagine having a 100-year old parent who has a […]

In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including:  Customer satisfaction surveys defined  Are these surveys still relevant?  […]

Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, […]

Online sports gambling is a booming business. But as upstarts break into the market to try and steal market share from more established players, it’s […]

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]

The Power of a Zendesk Knowledge Base and Customer Self-Service The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies […]

We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 sms […]