Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The 8 Best Customer Service Tools to Aid in a Connected Customer Journey

Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]

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Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]

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Forging Connections in the Cloud: How SaaS Companies Can Leverage AI to Deliver a Superb Customer Experience

It is a digital world indeed, and one in which software, in its various forms, stands as a vital component of daily life. Also known […]

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CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, […]

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How Ticket Triage AI Can Revolutionize Customer Service

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]

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Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

The Importance of the Customer Experience (CX) in Gaming Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to […]

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Tell Us How You Really Feel: The Frustrating Reality of Customer Support in 2022

What are the most dreaded customer service calls to make? Do customers enjoy making small talk with support agents, or prefer to get straight to […]

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The Top 11 Zendesk Alternatives

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer […]

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The 13 Best Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

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