Insights, trends and best practices.

We’re handing over the keys. Brilliant customer journeys await and now you’re in the driver’s seat.  Now live on Netomi’s AI Studio, our Visual Response […]

You’re stuck in traffic on the way to the airport. You message your airline asking if your flight is on time, saying you might miss […]

Today, March 8, is National Women’s Day. It’s a time when we reflect on incredible women who have made lasting impacts on the world. We […]

What Are KPIs for eCommerce? Key performance indicators (KPIs) are metrics that can help you track and assess certain aspects of your business. KPIs are […]

Chatbot statistics are more than obscure numbers and percentages from a standalone study. In fact, they are a tangible barometer for understanding the current status […]

Fintech companies are only getting half of the Customer Experience right. Fintechs have deftly unbundled traditional financial services into a growing variety of laser-focused and […]

Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove […]

We’re excited to announce the launch of our latest Customer Service Benchmark Report! In this edition, we’ve dug in deep into the highly competitive gaming […]

AI customer experience is emerging as one of the dominant trends in customer service – this article will explore what it is and why so […]