The future customer contact center is here. Learn how businesses of all sizes can get out in front of issues and truly delight customers leveraging […]
Hyper-Growth. Deep Technology. Dynamic Leadership. This is why I’m now working at Netomi as VP of Customer Success. I saw an undeniable cross-department passion for […]
Customer happiness: it’s something every retailer strives to cultivate. Traditionally done through birthday messages with coupons, free gifts with purchase or quick-fire sales, increasing CSAT […]
In order to meet customer expectations, companies must provide multi-channel customer support We live in an on-demand, frictionless society in which we expect anything delivered […]