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Insights, trends and best practices

Latest Articles

AI-powered customer service

The Fourth Wave of Customer Service: From Call Center to AI-Powered Full Resolution

Customer service is undergoing an evolution that is drastically changing the way companies interact with customers. At a time when the customer experience is driving […]

retail customer service

Retail Customer Service: Everything you need to know about what it is and where it’s heading

What is retail customer service? Retail customer service is the assistance and advice provided to those who buy or use products. The Oxford Dictionary defines […]

streaming-video-customer-experience

New eBook: Streaming Video Competition Is Brutal. Your Customer Experience Needs To Be Stellar.

Our latest ebook looks at brilliant customer experience is essential for streaming video companies to thrive in an increasingly competitive environment.  There are hundreds of streaming […]

Email Customer Service

Email Support: The Pros and Cons of AI Customer Support Email Tools (Updated December 2020)

Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]

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