With the new Netomi Virtual Agent app for Freshdesk, companies can quickly bring AI into their customer experience workforce and provide brilliant customer support […]
Email is and will continue to be the most widely used and preferred customer support channel. The reason for this is simple. Email is convenient […]
The impact AI will have on the human workforce is at odds with the panic-stricken headlines we read. The rise of AI will enhance employee […]
Nearly every telecommunications company today has deployed chatbots to improve customer service. This was a good initial step towards improving online customer service and enabling […]