Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Now Live: Netomi’s Visual Response Builder and other exciting enhancements

We’re handing over the keys. Brilliant customer journeys await and now you’re in the driver’s seat.  Now live on Netomi’s AI Studio, our Visual Response […]

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Why Customer Effort Score is the most critical support KPI and how you can improve yours

You’re stuck in traffic on the way to the airport. You message your airline asking if your flight is on time, saying you might miss […]

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With AI Gender and Chatbot Personalities Skewing Female, Be Careful about Bias

Today, March 8, is National Women’s Day. It’s a time when we reflect on incredible women who have made lasting impacts on the world. We […]

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eCommerce KPIs: A Quick Start Guide

What Are KPIs for eCommerce? Key performance indicators (KPIs) are metrics that can help you track and assess certain aspects of your business. KPIs are […]

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38 Incredible Chatbot Statistics (2021)

Chatbot statistics are more than obscure numbers and percentages from a standalone study. In fact, they are a tangible barometer for understanding the current status […]

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Ebook: How Conversational AI Is Rewriting the Rules for Fintech Customer Experience

Fintech companies are only getting half of the Customer Experience right. Fintechs have deftly unbundled traditional financial services into a growing variety of laser-focused and […]

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The 10 Best Banking Chatbots (And How Your Financial Institution Can Use Them, Too)

Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove […]

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Gaming Industry: A Full Look at the Latest Gaming CX Industry Trends for 2021

We’re excited to announce the launch of our latest Customer Service Benchmark Report! In this edition, we’ve dug in deep into the highly competitive gaming […]

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7 Ways AI Customer Experience Can Enhance Your CX

AI customer experience is emerging as one of the dominant trends in customer service – this article will explore what it is and why so […]

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