State of Customer Service in 2020 (Research + Infographic) 

Customer Service in 2020 Research Report

We’ve just released our inaugural The Netomi Pulse Report: State of Customer Service in 2020  which captures the Customer Service Trends you need to know. 

More than ever before, customer service is how companies differentiate and build brand love. In an era when switching from one seller to another takes seconds on apps or the internet, telecom customer service increasingly serves as a core function responsible for driving profitability and building long term loyalty.

We sought out to understand the customer service trends of today. We asked 700+ U.S. consumers what they think about customer service. They told us what they expect from the companies they do business with. They also gave us useful clues on how smart companies can turn customer service into a competitive edge.

Here’s a snapshot of what we found:

Customer Service Stats

Get your access to the full report here.

For more information on chatbot tools and AI customer service, visit:

Can Ozdoruk - AI customer service blogger

Can Ozdoruk

VP of Marketing

Can has been in SaaS Marketing since getting his MBA from USC. He worked in enterprises, i.e., Nvidia as well as startups like PerimeterX. He advises early-stage startups and publishes frequently. His insights on customer service and the benefits AI can provide the industry have been featured in publications like Retail Next, CustomerThink, G2, and Clutch.

Leave a Reply